Appraisal Time Cometh….

Do you need some training to help you with the appraisal process?

What Can You Learn from Netflix Culture?

There is some great content here, but then there should be in a 128 slide deck!  This is not to be presented, but read.  And thought about.

Look at how this information is communicated.

Performance on this in the private sector is often poor.

Performance in public and third sectors is usually worse, in my experience, because the disconnect between espoused values and reality is often wider.

In very small businesses it is not a big issue.  But as things scale up, as middle managers and team leaders start to appear this type of issue can become ‘make or break’.

Everyone is clear on what works at Netflix.  Employees, customers and shareholders.

• How do you communicate about culture?
• Do words and actions match up in your organisation?
• What can you do to improve things?

Marketing Wisdom from David Mitchell

Twitterfail?

I have been using twitter since February and it has been great.

I had over 1600 followers and was the 7th most popular twitterer in Leeds.  It took a lot of time and effort – but the returns were there in as much as my network was considerably expanded both at the very local and international level.  I used twitter to network with a wide range of people who shared my passion for management, leadership, enterprise and entrepreneurship.  I had even found new clients through twitter recommendations!

But on July 22nd something strange happened.  All of my followers were ‘lost’ as was nearly everyone that I follow.

I logged a support request with Twitter which they immediately deemed closed without any communication or investigation that I could see.

As some of my followers got wind of what had happened they started to to put the word out and people slowly started to follow me again.  This was a wonderful and humbling response as many people really missed my presence in their networks.

Then, today, without explanation, Twitter suspended my account.  As far as I can see I have not transgressed any of their guidelines and I do not use any automated systems to refollow or direct message people.  Many creative, constructive and potentially commercially important conversations have been disrupted.

So beware if you are investing much time in Twitter.  I would hate the same thing to happen to you.

28th July Addendum

Had some help from @delbius who works for Twitter support.  Apparently my account was trashed by a ‘bug’.  It has now been reinstated and most of the people I follow have been restored.  However my network of followers has not – at least not yet.

Focussing On Deviance and Missing Beauty

I often meet managers who are obsessed with plans and performance.  As a result they tend to focus on deviance.  Things that go wrong, that don’t meet the plan.

As a result they find it hard to see and acknowledge the good stuff.  The vast majority of their feedback is about problems and they fail to acknowledge or even see the good work that is done every day.

If you need convincing that you only see what you are looking for try this video for size.

Share this Post

Passion Depletion?

We all have days, sometimes weeks, months even years when our enthusiasm and love for life is not as high as we want it to be. Don’t we?

We all suffer bouts of ‘passion depletion’.

In my world ‘passion’ is not just about enthusiasm, love and enjoyment.  It is also a measure of suffering – as in ‘the passion of Christ’.

It is a measure of how much suffering we are prepared to put up with to pursue that which we love.  It is linked to the question ‘Are you willing to pay the price for the success that you desire?’  What will you put up with, put at risk in order to pursue your dream?  How many hours of practice, research, writing, planning and thinking?

In this formulation ‘passion depletion’ (now meaning a reduction in the amount of suffering you are prepared to put up with in order to pursue your goals) is a sign that you are falling out of love with your original goal.  Perhaps there is something else that you would rather suffer for?

It maybe a very positive sign that ‘new doors’ are opening.

I know that this formulation about suffering is not popular, but for me it does reflect more of the truth of day to day life and professional and private practice.  It provides me with a useful benchmark against which to gauge my life choices.

When some of your team seem to have ‘passion depletion’  it might be telling you, and them, something important.

Share this Post

Its All About the Relationships, Stupid!

One of the basic assumptions behind my work in the Progressive Managers’ Network is that excellent performance depends on excellent relationships.  Relationships that are characterised by:

• engagement
• honesty
• 2-way communication
• creativity and innovation from everyone
• development and progress

And still the most common objection that I face in my training?  “Mike I haven’t got time to spend building relationships.  I just need to get them to do as I ask.”  The longer term pursuit of excellence is consistently hi-jacked for the short term acceptance of mediocrity.

Great post here from Carmine Coyote which provides some clues about why getting relationships right really matters.

Share this Post

Holding Difficult Conversations at Work

Much of my work is about providing managers with safe and effective ways to have conversations that they would instinctively prefer to avoid.  Conversations about behaviours and approaches that don’t contribute towards excellent performance.

If they do choose to address the issue most managers have to force themselves to say things, to use words and phrases that are not (yet), a part of their everyday management vocabulary.

There is a great post here by Steve Roesler that offers some useful and practical insights into getting these difficult conversations right.

Share this Post

In order to get something different, you must do something different …

For many years I have done very little to actively seek recommendations or positive feedback from clients.  My belief was that my clients are all too busy to appreciate being asked to write about the joys of working with me.  I have happy clients.  None have asked for their money back (although most of my work carries that guarantee).  So asking for references was never a priority.

However, social networking sites made it easy for me to ask for references.  It gave me a gentle nudge and prompted me to try something new.  The results were great.  I now have some fantastic new client references and reading between the lines I can also see patterns emerging in what clients really liked about working with me – and some areas where I need to to more work.  Doing something different has helped me to make progress.

It was easy for me to try something new and see if it worked.  And that is what I try to do with my management training.  Make it easy for managers to try something new – and find out that it works.

Indeed it is always a joy to hear of a manager who has worked hard at putting my training into practice and is now enjoying the benefits.

I  am so delighted to give an endorsement for Mike. He is an enormously gifted and wise man who shares his knowledge and experiences freely. He has the ability to challenge gently and help you to examine ideas and thoughts clearly and objectively. If you have the chance of being mentored by Mike jump at it.

Charlotte Mannion (Director Centre for Professional Development at Great Western Enterprise)

Twitter and the Progressive Manager

Over the last couple of weeks I have been checking out the latest (?) web 2.0 phenomenon that is twitter.  (As I write these words I am so aware that at some point in the future, like  a week on Thursday this will seem so very dated!).

I mean really checking it out.  Giving it  a thorough workover, experimenting with it.  Seeing if I can use it for anything helpful and productive.

And I love it!  Well, most of the time.

Twitter is a simple blogging site with one very severe restriction.  Each post has to be less than 140 characters.  That is about two short sentences.

Check out my twitter page here www.twitter.com/mikechitty to get a feel for it.

I can choose to follow peoples ‘tweets’ and they can choose to follow mine.  Each time someone I follow tweets – I can see what they are up to.  If they bore me or aren’t relevant then I stop following them.  If they are interesting, relevant, entertaining, resourceful or in some other way they bring colour to my day then they stay on the follow list.

Easy to set up and addictive to use, already twitter has helped to me connect with a whole bunch of people that I would otherwise not have found.  A Llama farmer in North Devon who is passionate about small business; a sheep dog handler in Northamptonshire who loves facilitation; a rugby loving family man from Exeter who earns his living trying to make local strategic partnerships work. I know more about the workings of the #uktrains than the fat controller.

All of these and many more have provided me with information, insight and opportunities.  I am currently following about 200 people and being followed by a similar number.  As I get more efficient in using twitter I will be able to follow more without it taking more time as I get better at filtering and searching for stuff that connects.

Essentially I use twitter as a flow of information and intelligence into me.  It is a great tool for what the strategy bods call ‘environmental scanning’.   I learn a lot of very useful, hard edged stuff that helps with work.  But I also learn some very human stuff that keeps things compassionate and warm.  I know that one of  my fellow twitterers has a son who is hospitalised with asthma at the moment, I know another has just relocated from Seattle to Washington DC.  I learn about the human being as well as the professional which, while it might annoy some, I love.

I am also followed at the moment by a couple of hundred people.  Some of these just follow anyone.  The more you follow and are followed the better is one viewpoint.  I am more discriminating.  I only follow people whose tweets work for me!  Some are following me because they are interested in my work, my ideas and what I am doing.  Some follow me because each tweet acts as a little nudge – perhaps reminding them of something they learned from me.  (I am considering set up a specific PMN account to tweet daily reminders about the power of 121s, giving feedback, coaching etc).

Having a community of followers, albeit small but perfectly formed is very flattering.  And another useful little community for me to test ideas on, ask for help from (yesterday I got a great response for requests for good online whiteboards that allow me to co-create and talk about diagrams with others on the web!) and generally commune with.  A plea for examples of social media being used to good effect in community development has unearthed several leads for me to explore.  Another twitterer has put me in touch with a consultancy looking to showcase great enterprise projects.  As a marketing tool, twitter is working for me.  It  does takes time – I reckon I spend an hour a day twittering – but it doesn’t feel like work – and it ‘fits’ wonderfully into the spaces between bigger pieces of work.

At the moment the twitterverse seems to be overpopulated with techy types. Twittering about twitter the way that bloggers used to (and still do) blog about blogging.  You can always ‘unfollow’ them.  But there are also different themes emerging, such as:

• How can we use web 2.0 to get better at what we do – whether that is management, education and training, providing services for mental health, starting businesses, researching markets or whatever.
• How can we use web 2.0 to engage more people
• What role can the web play in community capacity building, economic and social development.

These themes engage me.  Knowing about them helps to pay my mortgage.  IT is not all about web 2.0 – but if you are not thinking about how web 2.0 impacts on what you are trying to do in life then I think you are missing a trick.

So for the manager twitter can:

• improve communication with the team, peers, customers and the competition
• help get early warning of problems and opportunities
• portray a more human and rounded face of you and your organisation

So at the moment twitter gets a big thumbs up.  I won’t be deleting my twitter account just yet.