Clarifying Roles at Work

I estimate that as much as 70% of the unhelpful conflict at work is caused by people not being clear on what is expected of them at work. They either don’t understand the scope of their role – or they don’t understand the standard of performance that is expected of them.

There are three types of problems associated with unclear or poorly speciifed roles:

Role Overload – when you just have too many different things to do than can be managed

Role Conflict – when one expectation of your role is in direct conflict with another (for example front line staff are often asked to be customer focussed but to spend only a limited time on each customer)

Role Ambiguity – when you are just not clear what is expected

All three of these problems undermine effectiveness and performance at work – and in this workshop you will learn how to combat them all – both for your own role and for those who work in your team.

Key Benefits

  1. You will map the complexity of your roles and prioritise the different roles in both your work and personal life more effectively
  2. You will recognise role overload in yourself and others and learn how it can be managed effectively
  3. You will learn how to recognise and manage role conflict and role ambiguity
  4. You will learn practical ways to ensure that roles remain dynamic and effective in modern rapidly changing organisations

Remember this workshop comes with a full money back guarantee, so you have nothing to lose by booking now!

You will get FREE membership of the Progressive Managers’ Network and Online Forum.

Book Here

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