Passion Depletion?

We all have days, sometimes weeks, months even years when our enthusiasm and love for life is not as high as we want it to be. Don’t we?

We all suffer bouts of ‘passion depletion’.

In my world ‘passion’ is not just about enthusiasm, love and enjoyment.  It is also a measure of suffering – as in ‘the passion of Christ’.

It is a measure of how much suffering we are prepared to put up with to pursue that which we love.  It is linked to the question ‘Are you willing to pay the price for the success that you desire?’  What will you put up with, put at risk in order to pursue your dream?  How many hours of practice, research, writing, planning and thinking?

In this formulation ‘passion depletion’ (now meaning a reduction in the amount of suffering you are prepared to put up with in order to pursue your goals) is a sign that you are falling out of love with your original goal.  Perhaps there is something else that you would rather suffer for?

It maybe a very positive sign that ‘new doors’ are opening.

I know that this formulation about suffering is not popular, but for me it does reflect more of the truth of day to day life and professional and private practice.  It provides me with a useful benchmark against which to gauge my life choices.

When some of your team seem to have ‘passion depletion’  it might be telling you, and them, something important.

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Motivation, Power and Self Interest

Leeds Photo by Barnaby Alldrick

Carmine Coyote has written a provocative post which explores the fundamental dishonesty of motivation.

But I think Carmine has given motivation a bum rap!

What has been called ‘motivation’ is really ‘manipulation’.  Manipulation to get people to do something that the manager wants them to do.

Now I don’t think any manager can ‘motivate’ anyone beyond the short term fix of the pep talk.  (I think that we should set trading standards onto speakers who claim to be ‘motivational’.  The good ones might educate about motivation – but in my experience the motivational, as opposed to the educational, impact of their presentations tails off within a few hours of their closing remarks.)

What managers can do is to help each employee to get really clear on their (the employees) self interest and how working towards organisational objectives serves it.  Once this is done motivation will follow as sure as night follows day.  Or the employee will leave to find a place where they can pursue their self interest more effectively.  And this really forces employers to look at the value proposition that offer to their employees.  Why should good, compassionate, competent people choose to spend their working hours with us?  If it is just for the money then “Houston, we have  problem!”

Self interest, rightly understood, properly negotiated with others and then pursued with vigour and power leads to remarkable results and one of its many by-products is ‘motivation’.  Others are inspiration, creativity, innovation, passion, energy, vigour, strength.  But the proper negotiation with others is critical.  Blending self interests, weaving them together,  ensuring that they reinforce rather than undermine each other, lies at the root of all high performing teams.  And this is the real craft of the progressive manager.

The trouble is most of us feel uncomfortable about pursuing self interest.  We are uncomfortable talking about it.  We don’t even like to give ourselves the time to think about it.  We have been socialised to suppress our self interest and look for opportunities to serve others.  And VERY few managers build the kind of relationships where self interest (of all parties) can be clarified and negotiated fully to the benefit of all.

Carmine’s point about the fundamental dishonesty of motivation, that it is about getting people to ‘do more work for less reward’ is, I believe, a misrepresentation.  Employees who create value deserve a proportionate share of that value and this depends on the proper negotiation of self interest.  If the negotiation is not proper, but unfair, then self interest is not fully served and as a result motivation erodes.

Increasingly the nature of the reward is more than simply financial.  Employees are looking for a diverse and intensely personal cocktail of rewards with ingredients that include fulfilment, challenge, flexibility, creativity and personal and professional development.  These are essential components of self interest for most of us and help to keep people motivated at least as much as money, which is just a hygiene factor.

Appreciation also needs to be part of the mix.  It absolutely is part of the package of ‘rewards’ that most of us look for at work.  And it is a part of the job that many managers struggle with as they tend to leave things alone until they go wrong.

And perhaps we (professional management educators) need to do more with managers on ‘motivation’ as an emergent property – the preconditions for which require a full and proper negotiation of self interest(s) and the development of the employees power to pursue it with vigour.

And while I don’t think that people are any different in the third sector, I do think that the cocktail of self interest often needs to be much more carefully balanced.  And many third sector managers forget this at their peril.  Few of us join social enterprises to be overt vehicles for the delivery of government policy.  We join social enterprises to promote social justice.  And the ‘self interests’ of politicians and the promotion of social justice are rarely properly negotiated.

Your thoughts….

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Inspiration and Learning from the Arts

“This is the true joy in life, the being used for a purpose recognized by yourself as a mighty one; the being thoroughly worn out before you are thrown on the scrap heap; the being a force of Nature instead of a feverish selfish little clod of ailments and grievances complaining that the world will not devote itself to making you happy.”

George Bernard Shaw (1856–1950), Irish playwright and critic

Management Lessons from Frazer Irving

Had the privilege of attending my first Creative Networks event at Leeds College of Art.  Frazer Irving – a wonderful illustrator talked about his career – from which I took the following:

1. the seeds of your future are often sown early
2. just because it sells does not mean it is good – heroin is not better than tofu – even if it does shift more units
3. provoke, invoke, evoke
4. 5 years of crappy jobs and being on the dole – being on the dole were the ‘happy days’
5. ideas burning on the inside
6. managers/editors can leave you with tears streaming down your face and your soul ripped out and thrown on the floor
7. the bad times provide the fuel and drive to allow the good
8. an incessant streak of optimism helps – on being rejected by judges in a portrait competition Frazer chose to believe it was because he wasn’t important – although it might have been because I wasn’t very good
9. it takes a lot of time, training, passion and life experience to really master your subject
10. great technology combined with great passion and skills produce remarkable, beautiful and important results
11. sometimes you need someone to say ‘chin up – you will be alright’
12. sometimes when your art is ripped off it gets you great new gigs – life-changing breaks…
13. be a slave to the muse – let the story dictate the style
14. it is really about finding out who you are and what you can become
15. treat me as a ‘pencil monkey’ and you will get mediocrity
16. in the comic world a lot of bad product is there because of poor management – comics and every other industry on the planet – management is perfectly evolved to get the results it gets
17. if it is bad it is (nearly always) because the managers/editors have put the wrong people on the job
18. if you have recruited the wrong people then forcing them to compromise WILL lead to mediocrity
19. recruit great talent carefully and then trust it do deliver on its own terms – not yours
20. when your hobby becomes your job – you get another hobby
21. musicians jam and sometimes the results are great – what is the jamming equivalent for you?
22. be careful about your reputation – one person saying you migh tnot hit a deadline in a public forum can be a killer
23. sometimes it is best not to claim the credit for all your ideas
24. it really is full of ups and downs – but you come out of the downs with even more resources – psychological and technical if not financial

This was a great networking event – convival atmosphere – great facilities – good food – great speakers and good managment.

If only all networking opportunities were this good!

Conscripts, mercenaries, and volunteers

Willing volunteers outperform conscripts and mercenaries every time. They are more innovative and creative as well more diligent and disciplined.

Volunteers have bought into a mission and a purpose rather then been bought into it.

Much of the private sector is struggling with how to turn salaried staff from conscripts and mercenaries into volunteers. Finding ways to engage them in the work of the organisation. To provide them with fulfilling and rewarding work.

Much of the public and third sector seems to be taking almost exactly the opposite path. It finds ways to turn passionate and caring volunteers (people who have bought into the mission) into conscripts and mercenaries. This is achieved by:

• making them servants of the system rather than servants of their customers
• imposing performance management systems that often fail to recognise quality service delivery
• entering into inflexible and output related contracts for service delivery that shrink opportunities for innovation and improvement
• managing them as if they are units of production rather than as caring and compassionate people full of insights into how to improve performance.

It is a strange paradox that many private sector clients are making genuine efforts at developing employee engagement in pursuit of profits while so many third sector and public sector organisations are developing processes and systems that alienate employees and volunteers in pursuit of efficiency.

If not here then where, if not now then when?

People are inherently creative and passionate problem solvers.

If they are not creative and passionate problem solvers at work then they will be creative and passionate problem solvers somewhere else.

If they are not being passionate and creative problem solvers now they will look for an opportunity where they can be creative and passionate problem solvers soon.

There are people who have given up on the possibility of being creative and passionate problem solvers. They have learned that their attempts to make things better are unwanted or unsuccessful. They have given up trying to make progress and have settled for maintaining the status quo.

• Do you manage people who fit this description?
• What part has your management style and ’organisational culture’ in fostering this kind of passive behaviour?

Are you Getting the Gifts?

Initiative, creativity and passion are gifts.

They are benefactions that employees choose, day by day and moment by moment, to give or withhold.

They cannot be commanded.

Gary Hamel – The Future of Management

Nor can they be bought.

You can’t get these gifts from employees by challenging them to work harder.

Nor by exhorting them to ‘beat the competition’ or ‘care for the customers’.

You will only get these gifts from employees when you give them a purpose that merits their best.

Using the Right and Left Brain at Work

Most organisations are designed to maximise the contribution of employees left brains to the pursuit of success. Targets are set, plans are laid, logic is deployed, progress is measured and accountability is maintained. Such ‘left brain’ activities fit nicely the milieu of meetings, time pressures, deadlines and procedures that form the social system of most organisations.

However most of us choose an employer based on ‘right brain’ criteria in pursuit of ‘right brain’ goals.

• Will the work be fulfilling?
• Will I part of a great team?
• Will my efforts help to make the world a better place?
• Will the job give me a lifestyle that works for me?

It is the ‘right brain’ that is the seat of creativity, imagination, innovation and passion. Unless we build a social system that feeds, stimulates and enables right brain contributions we should continue to expect as many as 1 in 4 of our employees to be looking to leave in the next 12 months, while 2 of the remaining three will be in survival (‘count the years, months and days until I retire’) mode.

Take a quick audit of your social system (meetings, processes and procedures) at work. How many opportunities in the average week are there for meaningful ‘right brain’ conversations that are likely to lead to the successful pursuit of right brain goals?

Of course it is easy for our left brains to rationalise away this paucity of ‘right brain’ opportunity in the name of efficiency and the pursuit of effectiveness. To overcome this tendency just remind your left brain of the critical importance of enabling good people to do great work, and of the need for frequent and regular innovation and renewal, if your organisation is to survive never mind thrive in the next few years.

You may find that it gives your right brain just enough time and space to do some big picture thinking.

Building the Social System for High Performance

Whenever you see an organisation doing something consistently well, you can be sure that there is an effective social system behind it. The social system is made up of both a hard and a soft landscape. The hard landscape is that of meetings, information flows and decision making processes. The soft landscape is to do with behaviours, attitudes, values, respect and commitment.

Effective managers recognise their role in developing both the hard and soft landscapes of the social system – but recognise that it is the soft landscape – the way people and teams work together that really drives culture and performance.

When trying to initiate change, less effective managers work on the hard landscape. They change the organisational structure, replace key people or alter what is measured and rewarded. While such changes maybe necessary, they are NEVER sufficient.

It is the interactions between people that need to be changed, the information flows and the decision making processes. If people are not having the right discussions or behaving in ways that drive values and performance then the managers’ job is to influence them to adopt different ‘value creating’ behaviours.

In most cases this can be done using feedback. In other cases it may require more concerted efforts at coaching for the desired behaviours.

Recognising and shaping the behaviours that drive values and performance is the hallmark of an outstanding manager.

The social system changes and enables the organisation to perform consistently well because managers use mechanisms that ensure that the right conversations happen consistently and frequently. These conversations improve the quality of decision making and encourage behaviours in people’s every day work to accomplish the elusive goal of culture change.

Get rid of managers and we’ll all be happier

This is the title of a provocative post over at Management Issues.

Rather than adding value to their organisations, two thirds of British managers actually create negative working climates that leave employees feeling resentful and frustrated.

Research by Hay Consultancy has shown that a fifth of UK workers are frustrated in their jobs, with rigid bureaucracy and poor management structures and systems hampering innovation and productivity.

Half of workers believed they did not have the authority to make decisions crucial to their jobs, with the same proportion complaining of being discouraged from participating in decisions that directly affected their work.

Managers were failing to design jobs in such a way as to capitalise on the talents of their workers, Hay also argued.

More than a third of the workers polled believed their job did not make best use of their skills and abilities.

The study of more than 3,100 leaders across 12 industries found that close to half of the managers were creating demotivating climates for employees, while a further 15 per cent generated only a neutral environment.

Good managers who really add value (in the eyes of their employers and their team members) are few and far between.  Just a quarter of managers were able to create a high-performance climate, according to employees, and only an additional fifth managed to generate a ‘moderately energising’ working atmosphere.

But while the findings do not surprise me the headline (Get rid of managers and we’ll all be happier) does.

Getting rid of managers is not the answer.  Managing their failure to perform is.  In my experience if we manage managers well – tackle management under performance – and make sure that they manage effectively using feedback, coaching and delegation it is possible to quickly build a management culture that promotes high performance.