The Importance of Brand


I was taught that your ‘brand’ is what your customers, employees and other stakeholders think of you. And if you are wise your ‘brand investments’ ensure that their ‘experiences of you’ mean that your brand (as it exists in their collective heads) is a strong one. Whatever a brand is, it is not a logo on a piece of corporate paper.

Over time, the experiences that we have of the 2012 Olympics will get to be associated with this logo. And when we see the logo those experiences will be re-kindled. Will the experiences be positive – excellence, community, potential, sportsmanship and passion; or negative – expensive, corporate, drugs cheats, marketing, spin, consumerism and so on.

When we see a new, expensive and very public brand like this it is easy to mock. But what kind of experiences can the 2012 organisers build around the logo that will really become the brand?

What experiences for stakeholders do you create around your brand?

Quality World!

I finally made it into Quality World. If you are interested to know more about how I see some trends making a difference to the world of performance management then have a look here.

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