Why targets make organisations worse and controlling costs makes costs higher

The wonderful John Seddon.  An hour well spent.

One Response

  1. …brilliant; cutting and insightful.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Connecting to %s

Follow

Get every new post delivered to your Inbox.

Join 3,848 other followers