Busy Times!

Apologies for the lack of blog posts just lately!  So much has been happening:

a new mediation training package designed to help you decide whether mediation is right for your organisation
a major piece of in-house management development with the Leeds College of Music
developing a new programme for Rodney Housing Association in Liverpool
providing training to managers in [...]

Inspiring Customer Care Can Transform a Culture

Great Video for Getting to the Heart of Customer Care and its potential to transform a culture.

And not a transformation plan in sight!

Fodder for Feedback Fans

It seems that I can never over-estimate how hard many managers find it to give good feedback either affirming or adjusting. 
If this sounds like you here is another resource that might help to give you the courage…

Motivation Wisdom from Wally

Reporting on a line in a blog post on the best small workplaces Wally Bock puts his finger on a small but critical nuance when thinking about motivation and engagement.
“”Motivating and engaging workers - and giving them opportunities for professional growth - helps a business retain the best people and ultimately boost the bottom line.”
That sounds pretty conventional. [...]

Top Tip For Progressive Managers

“One of the things I do is I create an atmosphere where I am so direct and so open and collaborative with people I trust that it brings out the same in them”
Hank Paulson – US Treasury Secretary
The US Treasury may seem like  a strange place to look for advice….but this does work!

It is not about the business, or you…

The key to understanding someones actions, and therefore being in a position to influence them and their behaviour in the future, is understanding their agenda.

That salesperson who does everything by the book is not interested in the thrill of discovery.
That wannabe’ high flyer pursuing their own promotion is not interested in the development of [...]

The Credit Crunch – A Catalyst for Progress?

The credit crunch rumbles on and the picture does not get any better.
I think we can bet that the US Govt will eventually do the same as the UK and divert serious wads of the taxpayers cash to prop up failing banks.  Ah the triumph of the markets and the miracle that is capitalism!
And where [...]